Frequently Asked Questions
Clear answers about working with Zorvente.
Learn what to expect from consultations, assessments, support, technology projects, pricing, and ongoing service.
Getting started
What does Zorvente Technology Group LLC do?
Zorvente helps small and midsized organizations with IT consulting and support, AI and business automation, cybersecurity, cloud solutions, business technology, and technology strategy.
Who does Zorvente serve?
We focus on organizations that need dependable technology capabilities without maintaining a large internal technical department, including professional services, local service businesses, healthcare practices, nonprofits, startups, and growing companies.
How do I schedule a free consultation?
Email sales@zorventetechnologygroup.com or call (980) 966-4420. We will discuss your goals, challenges, timeline, and appropriate next step.
What happens during a technology assessment?
We review the agreed areas of your technology environment, identify risks or inefficiencies, and provide prioritized recommendations. The exact scope depends on the assessment you select.
Support and projects
How do I request IT support?
Use the Get IT Support link on the homepage to open the Zorvente Zoom support meeting page. Meeting ID: 796 878 8498. Access may require approval through the Zoom waiting room.
Does Zorvente provide remote support?
Many consultations, troubleshooting sessions, assessments, cloud projects, and automation engagements can be delivered remotely. On-site availability depends on location, scheduling, and project scope.
Can Zorvente work with our existing vendors or internal staff?
Yes. When appropriate, Zorvente can coordinate with authorized employees, consultants, software providers, and technology vendors to support a connected plan.
How long does a project take?
Timing depends on scope, complexity, access, approvals, and customer readiness. Zorvente will define expected milestones and responsibilities before project work begins.
Services, pricing, and billing
How much do services cost?
Pricing varies by service. Current starting prices include IT Check-Up at $99, Support Starter at $199 per month, Support Plus at $349 per month, Cloud Assessment at $149, and AI Discovery at $99 per hour. Larger or customized engagements require a written scope and quote.
Do you offer monthly support?
Yes. Zorvente offers recurring options such as IT support, cloud management, automation support, and other managed services based on the customer’s needs.
Will I receive a proposal before work begins?
For scoped projects and recurring services, Zorvente provides written recommendations, pricing, responsibilities, and applicable terms before implementation begins.
Are third-party software and vendor fees included?
Not automatically. Any licenses, subscriptions, equipment, vendor charges, taxes, or outside services will be identified in the applicable proposal or agreement.
Security, privacy, and service availability
How does Zorvente approach security?
Security and reliability are considered throughout technology planning and delivery. Recommendations may include access controls, multifactor authentication, software updates, backups, documentation, employee awareness, and risk-based improvements.
Does Zorvente guarantee that a business will never experience a cyberattack?
No responsible provider can guarantee complete protection. Zorvente helps organizations reduce risk, improve preparedness, and strengthen their ability to respond and recover.
What areas does Zorvente serve?
Zorvente’s initial local market is Charlotte, North Carolina. Remote services may be available more broadly depending on the service, customer requirements, and applicable restrictions.
What should I do during an urgent security incident?
Disconnect affected equipment from networks when safe, avoid deleting potential evidence, contact your authorized security or IT provider, and follow your incident-response and legal notification procedures. Do not rely on a general website form for emergency response.
Still have a question?
Contact Zorvente or schedule a free introductory consultation.